Power on Utility Complaint Procedure
Our operational objective is to treat customers fairly, honestly and delight customers with our service. We aim to provide and promote a high standard of customer service and monitor these standards continuously. Should something go wrong, or you are unhappy with the service you have received, please get in touch with us, we take all complaints seriously. We appreciate our customers’ feedback as this improves the quality of our service. Please get in touch with us as soon as possible to log your complaint, with all the information you have.Phone: 07553 279564Email: support@poweronutility.co.ukPost: Power On Utility, PO Box 1291, BRADFORD, BD1 9FAWe will acknowledge receipt of your emailed complaint within 2 days and your posted complaint within 4 days. We aim to resolve complaints at the earliest opportunity so we can put things right as soon as possible. We aim to resolve your complaint as soon as possible and respond to you within 10 days. If it will take longer than 10 days, we will contact you to let you know when we expect to resolve it.If we have not reached a resolution to your complaint within 8 weeks or you still feel unsatisfied with our response, you can use the Ombudsman Service. Ombudsman Service’s is a free, independent and impartial resolution scheme. They will work with you and us to resolve the complaint. You can contact the Ombudsman Service if:- You are classed as a microbusiness as per Ofgem’s definition.- The dispute has been outstanding for over 8 weeks, or you have received a deadlock letter from us.The Ombudsman Services can be contacted in the following ways.Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DFPhone: 0330 440 1624Email: enquiry@ombudsman-services.org
For more information you can visit the Ombudsman Service website here