How we ensure your data is private

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

Power On Utility is committed to processing any personal data or information about its clients and potential clients in ways that comply with its legal and regulatory obligations, and to being clear about what it does with their personal information.

This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We do update this Policy from time to time so please do review this Policy regularly

Personal Data Collected

Power on Utility are a broker of electricity, gas and water supply for businesses. We provide competitive contract pricing and assist our clients in the set up or transfer of utility supply.

The data we collect to fulfil these services is almost entirely from business or non-personal individuals and will be processed for business purposes as a data processor. However, as we also target the SME market a proportion of the data we collect and process will be from Sole Traders or Partnerships so we recognise our commitment to these clients under personal data regulations.

The personal information which we use will be taken when:

you enquire to use our services through contact with our staff
you contact us or use our website
you are a recipient of our services and information

We may collect the following types of information:

your name, business names and address, contact telephone number(s), mobile number(s), email address. For verification purposes we may also collect your date of birth and home address for sole traders and partnerships.
information required to provide you with a service (eg. details of your existing utility supplier, contract expiry dates, meter readings and consumption’s, full electricity MPAN numbers and Gas MPRN details, meter serial number)
details of our services that you have used
your payment or financial information such as credit or debit card details and bank account details

We do not collect any special category data for processing in our own right as a data controller.

Why do we collect this information?

We collect your personal information:

to provide you with utility services that you may request from us
to provide information about goods and services which we feel may be of interest to you
for our legitimate interests in the relationship, we have with you as a business contact or client
to meet our legal and regulatory obligations as a broker of utility services

How do we collect this information?

We collect personal information:

directly from you: e.g. when you apply to receive our services or enquire on our website
from telephone calls with us
from emails you send us
from SMS and WhatsApp message you send us
directly from our main broker partners or suppliers
from publicly available sources: eg. Companies house, internet services.
from industry specialists such as as ECOES and Gas “Access data” but not exclusively, half hourly data readings and consumption’s, full electricity MPAN numbers and Gas MPRN details, Authorise Supply Capacities, and meter information including smart metering
We are committed to keeping your information up to date as far as is reasonably possible. However if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct it.

Keeping your information safe and secure.

We are committed to ensuring that your personal information is secure and protecting it from being inappropriately or accidentally accessed, used, shared or destroyed, and being lost.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in paper form. We only provide access to your data to staff who require access.

Sharing your data with Third parties

Access to your personal information is only allowed when required by the law or is required as part of us fulfilling our service obligations. We do not, and will never, sell your personal information with other third parties.

As a broker of electricity, gas and water supply for businesses when you become a client, we will need to share your details with your new energy /utility provider and with our main broker partners as part of our contracted arrangements

For our general day to day data processing activities, we use the following to help us administer and monitor the services we provide:

for database management of our clients
to share newsletters, promotional detail, industry news or other information that maybe of interest to you
to help us improve our services and database
for credit checking and verification of client applications
for the administration of our website and customer interactions with use
for any legal guidance in the provision of our services
For full details of the third-party suppliers, we use please contact us at info@poweronutility.co.uk

It is our objective not share data outside the EEA. However, in any circumstances where this may become necessary it will be undertaken in full compliance with the legal requirements

How long do we keep personal information?

We will only keep your personal information for as long as it is necessary to fulfil the purposes, we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general terms we will retain the data

Of our clients for the duration of the services provided under contract
For ex clients or businesses that have not or yet to subscribe to our services we will retain your data in line with any known utility contract expiry dates or up to a maximum of 60 months (representing the maximum utility supply contract)

What happens if you do not provide the personal data that we request?
We will need some of your personal data as a contractual necessity in order to provide you with our services or contact you and follow up with you in respect of any query or complaint you have submitted on our website. For example, we need to know your personal contact details in order to identify you and contact you.

Where information is needed for these purposes, if you do not provide it we will not be able to provide you with our services, or contact you and follow up with you in respect of the query or complaint you have submitted on our website.

Marketing & Market Research

Power On Utility undertake a range of marketing activity using the data held within our database. This includes:

Maintaining regular contact with our clients and prospect clients to keep them advised of industry news
To share our newsletter or other promotional information
We make use of social media channels such as WhatsApp for business promotion
We may also make unsolicited approaches and calling to new potential business clients, using prospect information held within our records or using information drawn from publicly-available sources. These approaches are made in a fully compliant manner as governed by PECR (the Privacy of Electronic Communications Regulation), with the contacts being given the option to opt out from such contact in the future.

Any changes to our marketing activities will be up dated in this Policy and we will ensure that the activity we undertake will be compliant with UK and European data protection regulations.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Controlling your personal information (Your Rights)

It is important that the personal information we hold about you is accurate and current. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Under certain circumstances, you have rights under UK Data Protection Act 2018 (DPA) and the EU General Data Protection Regulation 2016/679 (GDPR) in relation to your personal information. You may have the right to:

access information held about you. Your right of access can be exercised in accordance with data protection law;
object to us processing, or ask us to restrict our processing of your personal information for any of the purposes listed in this policy, at any time.
ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge.
ask us to erase or delete your personal information (in certain circumstances). We will do our best to respond to such requests, but these are subject to certain limitations such as legal requirements
Request a transfer of your personal information (in certain circumstances).
If you wish to exercise any of the above rights or to review, verify, correct or question anything detailed in this policy or are unhappy with any aspect of how we use your data please contact us at info@poweronutility.co.uk